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Terms & Conditions

INTERNET SHOP WWW.BIOVEIKALS.LV TERMS OF USE. GENERAL PROVISIONS.

Internet shop www.bioveikals.lv terms of use (hereinafter referred to as – the Terms) of the

Limited Liability Company “Simantik Trade”,

Registration No. 40103994869,

VAT Registration No. LV40103994869,

Legal address: Vites Street 4, Malpils District, Latvia LV-2152,

Actual address (warehouse): Mazlepju Street 15, Riga, LV-1067;

Phone number: 26676644;

E-mail address: [email protected]

(hereinafter referred to as – the Seller) refer to the visitor and user (hereinafter referred to as – the Customer) whether or not the Customer purchases the Products (hereinafter referred to as – the Products) available on the Seller's website.

Customer confirms his/her rights to register and purchase Products in the Seller’s website in accordance with these Terms and confirms that he/she is in no way involved in money laundering or terrorist financing, and the Customer’s funds are not derived directly or indirectly as a result of a criminal offense, or in connection with terrorist financing or an attempt to commit such crime. 

The Customer is not entitled to order the Products on the website if the Customer has not read or agreed with the Terms. If the Customer does not agree with the Terms or with any part of them, he/she is not entitled to visit and use the website and order Products on the website. If the Customer visits the website, orders Products and performs payment, it is considered that the Customer has got acquainted with the Terms and fully agrees with them.

The Seller has the right to suspend or terminate the ordering of the Products if the Customer’s non-compliance with the Terms of the website is established.

The relationship between the Seller and the Customer shall be governed by these Terms, the laws and regulations of the Republic of Latvia, the Consumer Rights Protection Law and Regulation No. 255 of the Cabinet of Ministers from 20 May 2014 “Regulations on Distance Contracts”. Issues not covered by these Terms shall be resolved in accordance with the laws and regulations of the Republic of Latvia.

These Terms are available to Customer in the website of Seller. Customer is entitled to require and receive Terms in a written form as well. The Customer, when making purchases on the Seller’s website, shall be subject to the Terms as in force at the time of ordering the Products, therefore the Customer must read the Terms at each purchase. The Seller is entitled to unliterally amend the content of website and the Terms in accordance with the applicable legislation, submitting the relevant changes to the Customer by publishing the updated Terms on the Seller’s website.

ORDERING AND PAYMENT OF PRODUCTS.

The prices of all Products on the website are displayed in EUR and include all taxes prescribed by the laws and regulations of the Republic of Latvia. Additionally, Customer covers the expenses for the delivery of Products for orders up to EUR 30, where the delivery cost is EUR 3.50. Orders with total amount above EUR 30 have free delivery. The date of payment of the Products is the date when the money is received in the Seller’s bank account or paid in cash to courier of www.bioveikals.lv at the moment of delivery of Products and the Customer confirms receipt of the Products with a signature on the invoice. In cases where the indicated payment method is a payment card or bank transfer, the order shall be executed only after a full payment for the Products has been made. 

Step one. Selection of Products and placing of order.

The Customer places an order by adding the selected Products to “Cart” and filling in the necessary website information fields (including name, last name, address, phone number, e-mail, payment and delivery method, consent to the Terms of use of the internet store). 

When agreeing to become a registered user of the website, the Customer must provide an active email address accessible to the Customer and a password. Customer is responsible for the security of username and password and for nondisclosure of this information to the third parties. The Customer is responsible for storing the login details provided to him/her, as well as any activity (provision of data, orders placed on the Products, etc.) that is made on the website by logging in with the Customer’s password and the Seller shall not be liable for any losses arising to the Customer or third parties as a result of the above specified actions. If the order of the Products available on website is placed by the third party by accessing the website using the authorization data of Customer, the Seller considers this person as the Customer. If the Customer loses its authorization data, he/she must immediately inform the Seller.

The Customer is responsible for ensuring that the data provided by the Customer is accurate, correct and complete. If the Customer’s data changes, the Customer must immediately update it. The Seller is not responsible for the accuracy of the data provided by the Customer when placing an order for Products. The Seller shall not be liable for any loss that may arise from the Customer’s use of a unfamiliar payment card or personal data, including the Seller shall not be liable for any loss incurred to the Customer or third parties as a result of providing incorrect or incomplete data (or usage of unchanged or not updated data).

Step two. Payment for the Products.

The Customer may choose to pay for the Products using a payment card, bank transfer or cash. Purchase payment service is provided by Wordline Latvia Ltd., which allows also to pay for purchases with VISA and MasterCard payment cards.

The Agreement between the Customer and the Seller is deemed to be concluded when the Customer has got acquainted with these Terms, has created a Product cart, has chosen the delivery method and indicated the delivery address, and fulfilled the payment for the Products. Upon a successful placing of an order, a notification e-mail is sent to the Customer’s e-mail with the current order status and other additional information within 1 (one) business day (we kindly ask you to check if the e-mail is not in the spam inbox). If the confirmation e-mail is not received, you have to contact the Seller ([email protected]). If the indicated payment method is a payment card or bank transfer, the order shall be executed only after a full payment for the Products purchase has been made.

Purchase payments using a card payment or bank transfer.

Payment is made when confirming the Order on the website and waiting for a connection to the bank. If the session is interrupted during payment, the payment made by the Customer is unlikely to be received. If the Order has not been paid, the Order will appear as inactive in the system and the it will not be confirmed, so please make sure that the payment has been made. 

ORDER FULFILLMENT TIME AND DELIVERY.

Order fulfillment time is from 1 (one) to 4 (four) business days, starting from the next business day after successful Order payment. When the Products Order is ready, Customer receives an e-mail, call or text message with information that the Order is sent for delivery. Delivery is carried out on business days, except for official holidays of the Republic of Latvia. The Buyer has the right to cancel the Order before the scheduled delivery day by informing via phone: 26676644. 

Order delivery is ensured in Latvia (Riga and major cities of Latvia).

Products delivery can take from 1 (one) to 3 (three) business days, starting from the next business day after the Order has been fulfilled, when the Order is sent for delivery. The term of delivery of the Products is not directly dependent on the Seller, taking into account that the term of the Products delivery may be influenced by the chosen method of delivery, the region and address of delivery, and the working hours of the respective delivery service. The terms and conditions of the Products delivery are available in more detail here: https://www.omniva.lv/. 

When ordering the Products, customer has an option to choose the most suitable type of the Products delivery: 

  1. Receipt of Products at the warehouse of www.bioveikals.lv - Mazlepju Street 15, Riga, LV-1067.
  2. With the courier of  www.bioveikals.lv.
  3. Omniva lockers – delivery to the lockers of Omniva in Riga and the major cities of Latvia. Delivery time in Latvia is from 1 (one) up to 3 (three) business days after sending Products for delivery; delivery costs in Latvia are EUR 3.50 (3 euros, 50 cents).

Omniva delivery is provided with the tracking code. 

The order is delivered to the Customer or the person specified in the Order as the consignee of this Order, to the address indicated as the Products delivery address.

In the events if the Products are failed to be delivered and are lost due to the fault of postal (courier) service employees, the Seller reimburses the Customer for the value of the paid Products and delivery only after the Seller has received proof of loss or compensation from the postal service.

The Seller is not responsible for the Product delivery delay if it is due to the fault of the selected delivery service for failure to deliver the Products on time. If the Customer has not received the Order within 30 (thirty) days from the day of its transfer for delivery, he/she must inform the Seller by sending information to the e-mail address: [email protected], indicating the purchase number and date, and the parties agree on additional Product delivery term. The Customer has the right to unliterally withdraw from the Agreement if: (a) the Seller has refused to deliver the Products; (b) delivery within the contractual term is considered material in the context of the nature of the concluded agreement; (c) prior to the conclusion of agreement, the Customer has informed the Seller that delivery within the contractual term is important; (d) Products are not delivered within the additional term. If the Customer has unilaterally withdrawn from the agreement due to the Seller’s failure to deliver on time, the Seller shall be obliged to refund to the Customer, without undue delay, all the money paid by the Customer under this Agreement.

RETURN OR EXCHANGE OF THE PRODUCTS.

Right of withdrawal and the consequences of exercising the right of withdrawal.

Customer has the right to refuse from the Products within 14 days starting from the day or the Product receipt. The term of withdrawal rights will end after 14 days, starting from the day of receipt of the Product. If the end of term falls in the official state holiday, then the withdrawal rights will be prolonged to the following business day (including it) after the end of the term. In order to use the withdrawal rights, the Customer has to inform the Seller (Limited Liability Company “Simantik Trade”, legal address: Vites Street 4, Malpils District, Latvia, LV-2152; e-mail address: [email protected]) by submitting an unambiguous  request (for example, by sending a request of the withdrawal rights via mail or e-mail) on the decision to withdraw from the concluded agreement. Customer may use the sample of withdrawal form, but it is not mandatory. In order to comply with term of the withdrawal rights, it is sufficient that the Customer send his/her notice of use of the withdrawal rights before the withdrawal period expires.

If the Customer withdraws from the agreement, the Seller will refund all the payments received from the Customer, not including the delivery costs, without any unjustified delay and no later than within 14 days from the date the Customer has informed the Company about the decision to withdraw from the agreement. Refund shall be processed by using the same payment method the Customer used for the initial transaction unless he/she has clearly expressed the consent to use a different method. In any event, the Customer will not be charged additionally for any such refund. The Seller may hold the refund until he has received the Product back or the Customer has provided proof that the Product has been returned, whichever is executed earlier. 

Customer has to return or hand over the Product in the actual address (warehouse) of the Limited Liability Company “Simantik Trade”: Mazlepju Street 15, Riga, LV-1067, without unjustified delay and no later than within 14 days from the day the Customer has submitted its decision to withdraw from this agreement. The term shall be met if the Customer will send back the Product before the end of the 14-day term. The Customer shall have to cover the Omniva carrier direct expenses related to return of the Product in approximate amount of EUR 10.00 (the Seller does not accept deliveries through the Omniva lockers), except for the Products that do not comply with the terms and conditions of the agreement. The Customer has to keep the receipt issued by the Omniva carrier with the package tracking number until the package is returned to the Seller. It is important for the Product to be in the initial visual look, in its original package and with no damages. Customer is responsible for the decrease of the Product value if the Product has been used for other purposes than for testing and determining its features (Customer has the right to test the features of the item to the extent that it could be done at a regular store.). By using the withdrawal rights, the Customer is responsible for the use of the Product beyond its intended use, for the use of the Product during the period of exercise of the right of withdrawal which is incompatible with the principle of good faith, and for the decrease of the value, quality and safety of the Product.

  • The Customer may not use the right to withdraw if:
  • The delivered Products are made according to the consumer’s specifications or are irreplacable or cannot be returned due to their nature or they are perishable or rapidly consumable;
  • The delivered Products are groceries, beverages, or other household goods for immediate consumption;
  • In other cases, provided by law.
  • Return of the Product if the Product does not comply with the terms of the agreement.

The Customer, who is a consumer and has used the Products for household purposes, is entitled to submit a claim to the Seller in accordance with Section 28 of the Consumer Rights Protection Law within two years from the date of purchase of the Product. The Customer shall submit a written claim to the Seller within two months of discovering the Product’s non-compliance with the terms of the agreement. The day of purchase of the Product shall be the day when the Seller has delivered and the Customer has accepted the respective Product (the fact that the Customer has received the Product is confirmed by: receiving the ordered Products in lockers - entering the Customer’s unique code; receiving the ordered Products by the standard delivery – Customer’s signature on the invoice). If the Customer chooses to be refunded, the funds will be transferred to his/her bank account from which the purchase was made without any delay but no later than within 30 (thirty) business days after the Seller has received returned Products.  

PRODUCT PRICE AND TERMS OF USE FOR COUPONS.

The Products shall be sold to the Customer for prices valid at the moment of placing the Product Order. The Seller reserves the right to change the price of the Products, set a special price for the Products, as well as organize marketing activities sending coupons for Customers registered on the Seller’s website (the Seller sends coupons to the Customer’s specified e-mail) granting the discount for Products. Value and expiration date of the coupons is indicated on the coupon itself. After the coupon expiration date or spending their value, they may not be used again. When purchasing Products in the website, only one coupon, may be used at a time.

INTELLECTUAL PROPERTY.

The content of the website (graphic materials, textual information, videos, button icons, data collections, software and its layout) is the property of Seller. It is protected by the laws and regulations of the Republic of Latvia and other international laws relating to the protection of intellectual property.

Reproduction and copying of the website content are permitted for personal use only. Reproduction and copying of the website content for other purposes without the written permission of the Seller is prohibited.

SETTLEMENT OF DISPUTES.

In the event of a dispute between the Seller and the Customer, the parties shall seek a solution by negotiation. In the event if the Customer has any complaints, the Customer is entitled to submit them directly to the Seller by sending a written complaint to the Seller’s actual address or by sending it to the Seller’s e-mail address. If the Customer is not satisfied with the answer provided by the Seller, then the Customer:

  • Who is consumer, is entitled to reach out to: (a) Consumer Rights Protection Center or (b) out-of-court settlement of consumer disputes (www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze), if one exists in the area concerned, or (c) Consumer Dispute Resolution Commission, if the assistance provided to the Customer in the dispute settlement at the Consumer Rights Protection Center has failed to produce a result and it is possible to convene a Consumer Dispute Settlement Committee in the relevant area; or (d) to apply to a court of the Republic of Latvia in accordance with the applicable laws and regulations of the Republic of Latvia; or (e) resolve a dispute online (in the SIT platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LV);
  • A legal person or a natural person carrying out economic activities and not using the Products for household purposes is entitled to apply to the court of the Republic of Latvia in accordance with the applicable laws and regulations of the Republic of Latvia.

FORCE MAJEURE.

Seller shall not be liable for failure to fulfill orders and other obligations in the vent of force majeure - third party fault, national emergency, terrorism or threat thereof, environmental and climate disasters.