ORDER FULFILLMENT TIME AND DELIVERY
Order fulfillment time is from 1 (one) to 4 (four) business days, starting from the next business day after successful Order payment. When the Products Order is ready, Customer receives an e-mail, call or text message with information that the Order is sent for delivery. Delivery is carried out on business days, except for official holidays of the Republic of Latvia. The Buyer has the right to cancel the Order before the scheduled delivery day by informing via phone: 26676644.
Order delivery is ensured in Latvia (Riga and major cities of Latvia).
Products delivery can take from 1 (one) to 3 (three) business days, starting from the next business day after the Order has been fulfilled, when the Order is sent for delivery. The term of delivery of the Products is not directly dependent on the Seller, taking into account that the term of the Products delivery may be influenced by the chosen method of delivery, the region and address of delivery, and the working hours of the respective delivery service. The terms and conditions of the Products delivery are available in more detail here: https://www.omniva.lv/.
When ordering the Products, customer has an option to choose the most suitable type of the Products delivery:
- At the warehouse of Bioveikals.lv - Mazlepju Street 15, Riga, LV-1067; free of charge.
- With the courier of Bioveikals.lv - Riga/Pieriga/Jurmala/Ogre; delivery costs EUR 3.50
- With the courier of Omniva - the rest of Latvia; delivery costs EUR 3.50
- Omniva lockers – delivery to the lockers of Omniva in Riga and the major cities of Latvia. Delivery time in Latvia is from 1 (one) up to 3 (three) business days after sending Products for delivery; delivery costs EUR 3.50
Omniva delivery is provided with the tracking code.
The order is delivered to the Customer or the person specified in the Order as the consignee of this Order, to the address indicated as the Products delivery address.
In the events, if the Products are failed to be delivered and are lost due to the fault of postal (courier) service employees, the Seller reimburses the Customer for the value of the paid Products and delivery only after the Seller has received proof of loss or compensation from the postal service.
The Seller is not responsible for the Product delivery delay if it is due to the fault of the selected delivery service for failure to deliver the Products on time. If the Customer has not received the Order within 30 (thirty) days from the day of its transfer for delivery, he/she must inform the Seller by sending information to the e-mail address: [email protected], indicating the purchase number and date, and the parties agree on additional Product delivery term. The Customer has the right to unilaterally withdraw from the Agreement if: (a) the Seller has refused to deliver the Products; (b) delivery within the contractual term is considered material in the context of the nature of the concluded agreement; (c) prior to the conclusion of an agreement, the Customer has informed the Seller that delivery within the contractual term is important; (d) Products are not delivered within the additional term. If the Customer has unilaterally withdrawn from the agreement due to the Seller’s failure to deliver on time, the Seller shall be obliged to refund to the Customer, without undue delay, all the money paid by the Customer under this Agreement.